Account Services Representative resume examples for 2025
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How to write an account services representative resume
Craft a resume summary statement
A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in account services representative-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These tips will help you demonstrate why you are the perfect fit for the account services representative position.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:
- Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
- Put all relevant hard and soft skills in your skills section.
- Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
- Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
- Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
Here are example skills to include in your “Area of Expertise” on an account services representative resume:
- Customer Satisfaction
- Work Ethic
- Technical Support
- Customer Support
- Account Services
- Patients
- Data Entry
- Quality Customer Service
- Account Management
- Patient Accounts
- Troubleshoot
- Inbound Calls
- Outbound Calls
- PowerPoint
- Customer Accounts
- Billing Issues
- Credit Card
- Problem Resolution
- Customer Relationships
- Order Entry
- Technical Issues
- Business Accounts
- Customer Calls
- Customer Orders
- Customer Inquiries
- ASR
- Payment Arrangements
- Account Balances
- Account Maintenance
- Customer Care
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How to structure your work experience
Your work experience should be structured:
- With your most recent roles first, followed by earlier roles in reverse chronological order.
- Job title, along with company name and location on the left.
- Put the corresponding dates of employment on the left side.
- Keep only relevant jobs on your work experience.
How to write account services representative experience bullet points
Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.
- Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
- What were your responsibilities or goals?
- How did you accomplish them?
- Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )
Here are great bullet points from account services representative resumes:
Work History Example #1
Loan Services Representative
Wells Fargo
- Corresponded with Title Company, Title Agency, Home-Equity Department, Underwriters, Processors of loan and other lenders.
- Served as back-up preparing direct loan documentation for small aircraft and yachts.
- Uploaded New Jersey documents to LPS to ensure attorneys receive files in a timely manner to prepare for court proceedings.
- Provided instruction, coaching and direction on technical aspects of job to co-workers.
- Communicated through email and telephone with foreclosure attorneys to determine allowable court extensions and delays.
Work History Example #2
Account Services Representative
Comcast
- Upgraded customers to the new X-finity triple play bundle packages (Phone, Internet and TV).
- Acted as marketing liaison through the upgrade and selling of Business Class Video, High Speed Internet and Digital Voice products.
- Received a BowTie from the founder of Comcast and PACE award in recognition of outstanding performance.
- Received inbound calls from new and existing customers about Comcast products Balanced the needs of customers while increased revenue for Comcast
- Resolved complex customer issues dealing with telephony service by communicating with the Federal Communications Commission and the customer.
Work History Example #3
Customer Engagement Specialist
Office Depot
- Assisted customers with store and product Word, Excel, PowerPoint, complaints.
- Installed and configured systems using Microsoft Windows XP, Windows Vista, and Windows 7.
- Updated customers' information for billing information ensuring accuracy and timely communications.
- Measured customer satisfaction through mail and telephone surveys, customer focus groups and email communications.
- Answered phone calls, completed internet orders and pick up.
Work History Example #4
Account Associate
Macy's
- Maximized team's effectiveness through consistent recognition and feedback to ensure a positive customer experience.
- Worked alongside of other creditors to determine any suspicious patterns.
- Assisted with managing internal budget, forecasting for fiscal year, managing employee payroll, processing client invoices and collecting fees.
- Prepared financial statements and income taxes for S-Corporations, C-Corporations, and Partnerships.
- Prepared daily bank deposits of income; executed and distributed financial reports showing shortages/surpluses in income for various departments.
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Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from account services representative resumes:
High School Diploma
2014 - 2014
Highlight your account services representative certifications on your resume
If you have any additional certifications, add them to the certification section.
Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.
Here are some of the best certifications to have on account services representative resumes:
- Certified Pharmacy Technician (CPhT)
- International Accredited Business Accountant (IABA)
- Certified Management Accountant (CMA)
- Certified Medical Office Manager (CMOM)
- Certified Insurance Service Representatives (CISR)
- Energy Management Certification (EMC)
- Certified Resume Specialist: Accounting and Finance (CRS+AF)
- Certified Information Technology Professional (CITP)
- Certified Service Manager