How to hire a Bank Representative

Bank representative hiring summary. Here are some key points about hiring bank representatives in the United States:

In the United States, the median cost per hire a bank representative is $1,633.
It takes between 36 and 42 days to fill the average role in the US.
Human Resources use 15% of their expenses on recruitment on average.
On average, it takes around 12 weeks for a new bank representative to become settled and show total productivity levels at work.

How to hire a bank representative, step by step

To hire a bank representative, you should create an ideal candidate profile, determine a budget, and post and promote your job. Here's a step-by-step guide on how to hire a bank representative:

Here's a step-by-step bank representative hiring guide:

Step 1: Identify your hiring needs
Step 2: Create an ideal candidate profile
Step 3: Make a budget
Step 4: Write a bank representative job description
Step 5: Post your job
Step 6: Interview candidates
Step 7: Send a job offer and onboard your new bank representative
Step 8: Go through the hiring process checklist

What does a Bank Representative do?

A bank representative works to assist clients, aiming to provide optimal banking services and build positive client relationships. Their duties include greeting and identifying the clients' needs, answering inquiries, giving clear instructions, and discussing banking terms. They also process client requests such as withdrawals, deposits, payments, and even handling applications. Moreover, a bank representative may also conduct market research and analyses, generate leads, and reach out to potential clients through calls and correspondence to offer products and services.

Learn more about the specifics of what a bank representative does

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Identify your hiring needs

First, determine the employments status of the bank representative you need to hire. Certain bank representative roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

Determine Employee vs Contractor Status

Is the person you're thinking of hiring a US citizen or green card holder?

Hiring the perfect bank representative also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

This list shows salaries for various types of bank representatives.

Type Of Bank Representative	Description	Hourly Rate
Bank Representative	Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments.	$13-19
Customer Service Representative	Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services... Show More	$12-19
Member Service Representative	A member service representative is responsible for providing customer service support to an organization. Member service representatives' duties include responding to customer's inquiries and complaints, developing effective sales pitches, processing customer's requests and orders, creating reports, developing recommendations to improve the operation's performance, and escalating high-level concerns... Show More	$10-21

Create an ideal candidate profile
Common Skills:
- Bank Products
- Customer Service
- Bank Policies
- Cross-Sell
- Excellent Interpersonal
- Cash Handling
- ACH
- Customer Inquiries
- Customer Relationships
- Branch Management
- ATM
- Origination
- Telephone Inquiries
- Loan Payments
Check All Skills
Responsibilities:
- Used CRM software for KYC purposes, managing and analyzing customer data throughout life cycle.
- Open new accounts for existing and/or new clients, including money market savings, CDs, and IRA accounts.
- Complete maintenance request including address changes, check orders, stop payments, warnings, account closings and ATM card captures.
- Originate and sign internal debit and credit documents.
- Complete customer account paperwork for loans, fraudulent activity, unauthorize activity and weekly ATM balancing reports.
- Advise patients of insurance/hospital information, prepare admission forms and enter patient data into the patient data accounting system.
More Bank Representative duties

Make a budget

Including a salary range in your bank representative job description helps attract top candidates to the position. A bank representative salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

For example, the average salary for a bank representative in Indiana may be lower than in New York, and an entry-level bank representative usually earns less than a senior-level bank representative. Additionally, a bank representative with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

Average bank representative salary

$16.55hourly

$34,417 yearly

Entry-level bank representative salary

$28,000 yearly salary

Updated May 21, 2025

Average bank representative salary by state

Rank	State	Avg. Salary	Hourly Rate
1	New York	$46,139	$22
2	Florida	$39,333	$19
3	New Hampshire	$39,013	$19
4	California	$37,820	$18
5	Hawaii	$36,759	$18
6	Texas	$36,444	$18
7	Nevada	$36,282	$17
8	Arizona	$35,472	$17
9	Minnesota	$35,325	$17
10	North Dakota	$35,212	$17
11	Illinois	$34,423	$17
12	Colorado	$34,396	$17
13	Virginia	$34,223	$16
14	Montana	$34,109	$16
15	Utah	$33,956	$16
16	Georgia	$33,756	$16
17	Nebraska	$32,953	$16
18	Iowa	$32,944	$16
19	Kansas	$32,654	$16
20	Oregon	$32,613	$16

Average bank representative salary by company

Rank	Company	Average Salary	Hourly Rate	Job Openings
1	Advancial Federal Credit Union	$40,403	$19.42	17
2	Varo	$38,614	$18.56
3	MUFG EMEA	$38,269	$18.40	8
4	Putnam Bank	$37,343	$17.95
5	Popular	$36,672	$17.63	10
6	FNB	$36,411	$17.51	3
7	COMM BANCORP INC	$36,190	$17.40
8	First Interstate BancSystem	$36,190	$17.40	129
9	Orient Bancorporation	$36,190	$17.40
10	Mid Penn Bank	$35,803	$17.21	16
11	Northern Trust	$35,385	$17.01	13
12	Flushing Bank	$35,149	$16.90	8
13	Pueblo Bank And Trust	$34,360	$16.52	2
14	Ascend Federal Credit Union	$34,284	$16.48	1
15	Wollborg Michelson Recruiting	$34,037	$16.36
16	Dollar Bank Fsb	$33,856	$16.28	7
17	Randstad North America, Inc.	$33,728	$16.22	35
18	Starion Financial	$33,719	$16.21	12
19	California Bank of Commerce	$33,689	$16.20	15
20	Wells Fargo	$33,684	$16.19	448

Writing a Bank Representative Job Description
A bank representative job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a bank representative job description:
Bank Representative job description example
- High school diploma or general education degree (GED);
- 3 years related banking experience and/or training; or equivalent combination of education and experience. College level course work in finance, business management, and/or accounting, or equivalent training, is encouraged.
Language and Communication Ability:

The individual must be able to articulate, communicate, and display the Frontier Bank of Texas values. The individual must have the ability to read, analyze, and interpret technical journals and literature, laws and regulations and legal documents. The individual must have the ability to respond to common inquiries from customers, regulatory agencies, members of the community, shareholders, and others. The individual must have the ability to effectively communicate in writing to many audiences, including shareholders, Board of Directors, executives, CEO, customers, and others.

Reasoning Ability:

The individual must have the ability to define problems, solve problems, collect data, establish facts, and draw valid conclusions. The individual must have the ability to interpret technical instructions and to deal with abstract and concrete issues.

Computer Skills:

To perform this job successfully, an individual must possess knowledge of word processing software, spread sheet software, internet software, and contact management systems. The individual must have the organizational skills to utilize Microsoft Outlook for appointment setting and other duties.

Work Environment:

The work environment characteristics described herein are representative of those an employee encounters while performing the essential duties of this job. The noise level in the work environment is usually moderate or less.

Physical Demands:

The physical demands described herein are representative of those which must be met by an employee to successfully perform the essential duties of this job. The employee must frequently lift and/or move up to ten pounds and occasionally lift and/or move up to twenty five pounds. While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk, and hear.

Job Type: Full Time
Post your job
To find the right bank representative for your business, consider trying out a few different recruiting strategies:
- Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
- Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with bank representatives they would recommend.
- Recruit at local colleges. Attend job fairs at local colleges to recruit bank representatives who meet your education requirements.
- Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.
Post your job online:
- Post your bank representative job on Zippia to find and attract quality bank representative candidates.
- Use niche websites such as efinancialcareers, financialjobsweb.com, careerbank, financial job bank.
- Post a job on free websites.
Interview candidates
Your first interview with bank representative candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.
Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.
The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.
Send a job offer and onboard your new bank representative
Once you've selected the best bank representative candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.
It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.
To prepare for the new bank representative first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.
Go through the hiring process checklist
- Determine employee type (full-time, part-time, contractor, etc.)
- Submit a job requisition form to the HR department
- Define job responsibilities and requirements
- Establish budget and timeline
- Determine hiring decision makers for the role
- Write job description
- Post job on job boards, company website, etc.
- Promote the job internally
- Process applications through applicant tracking system
- Review resumes and cover letters
- Shortlist candidates for screening
- Hold phone/virtual interview screening with first round of candidates
- Conduct in-person interviews with top candidates from first round
- Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
- Conduct background checks on top candidates
- Check references of top candidates
- Consult with HR and hiring decision makers on job offer specifics
- Extend offer to top candidate(s)
- Receive formal job offer acceptance and signed employment contract
- Inform other candidates that the position has been filled
- Set and communicate onboarding schedule to new hire(s)
- Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
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How much does it cost to hire a bank representative?

Before you start to hire bank representatives, it pays to consider both the one-off costs like recruitment, job promotion, and onboarding, as well as the ongoing costs of an employee's salary and benefits. While most companies that hire bank representatives pay close attention to the initial cost of hiring, ongoing costs are much more significant in the long run.

You can expect to pay around $34,417 per year for a bank representative, as this is the median yearly salary nationally. This can vary depending on what state or city you're hiring in. If you're hiring for contract work or on a per-project basis, hourly rates for bank representatives in the US typically range between $13 and $19 an hour.

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Updated May 21, 2025

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How to hire a Bank Representative