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Service Coordinator skills for your resume and career

Updated January 8, 2025

4 min read

Quoted Experts

Adam Greer,

Michelle Kelley Shuler Ph.D.

Below we've compiled a list of the most critical service coordinator skills. We ranked the top skills for service coordinators based on the percentage of resumes they appeared on. For example, 18.8% of service coordinator resumes contained customer service as a skill. Continue reading to find out what skills a service coordinator needs to be successful in the workplace.

15 service coordinator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how service coordinators use customer service:

Delivered outstanding customer service and handled all assignments and service support functions including entering student and faculty information and transactions.
Improved service business through implementation of new processes and systems to promote efficiency and improve overall customer service.

3. Patients

Here's how service coordinators use patients:

Executed confidential interviewing sessions with patients regarding sensitive communicable disease diagnosis, provided case management services, and referral processes.
Monitored staff administering medication, storage of medications and administering care to patients * Working knowledge of state regulations.

5. Service Coordination

Service coordination refers to the activities carried out by service coordinators that assist or support families to have better service and assure the rights and procedural safeguards and services authorized under the state. Service coordination is also an advocacy agency that focuses on developmental disabilities to help them have a comfortable life and achieve their goals. They are usually funded by state or organizations to provide some support and comfort to people with disabilities or the underprivileged.

Here's how service coordinators use service coordination:

Participated actively participated in interdisciplinary service coordination team.
Provided medical rehabilitation service coordination.

6. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how service coordinators use data entry:

Supply management* Staff support* Report document preparation * Bookkeeping & payroll* Records management * Meeting planning* Inventory management * Data entry
Coordinated standards and procedures for general data updating and input of information to establish data entry standards and integrity.

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7. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how service coordinators use community resources:

Identified/coordinated community resources/services beneficial to enrolled children/families.
Develop and maintain professional contacts with community resources and professional referral sources to facilitate and promote services offered by the company.

8. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how service coordinators use service delivery:

Identified and evaluated opportunities for service improvement; build community partnerships to enhance service delivery to schools and youth serving organizations.
Investigated alternative reporting applications, learned how to use Business Objects and implemented automated report generation for all service delivery coordinators.

9. Medicaid

Here's how service coordinators use medicaid:

Required to analyze unusual incidents and determine whether there has been neglect and/or abuse by Medicaid residential providers and/or family members.
Received certification for: Confidentiality and risk management training, Medicaid training and cultural awareness and action in clinics and schools.

10. Crisis Intervention

Here's how service coordinators use crisis intervention:

Participate in rotational on-call system providing emergency coverage, crisis intervention support and completing incident reports according to protocol as assigned.
Provide behavior modification, counseling, and crisis intervention services to adults with chronic mental illness in an intensive-level correctional facility.

11. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how service coordinators use payroll:

Utilize Tandem computer systems to properly verify payroll, proper check deductions and billing verification reports.
Facilitated resolution of payroll and expenses or other disbursement issues.

12. Support Services

Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.

Here's how service coordinators use support services:

Provided students, parents, and Department of Education personnel with individual/group training about navigating transition and community support services.
Provide recovery oriented support services and outreach to assigned program participants, as defined by program and contractual requirements.

13. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how service coordinators use mental health:

Qualified Mental Health Professional/Qualified Developmental Disabilities Professional.
Establish relationships with community organizations to assist residents to age in place, including mental health and family therapy referrals.

14. PowerPoint

Here's how service coordinators use powerpoint:

Acquired innovative PowerPoint presentation used by the Child Welfare Program Manager to market Wednesday's Child Program to potential foster/adoptive families.
Maintained and produced up to 75 PowerPoint charts illustrating monthly production details for operations management.

15. Developmental Disabilities

Here's how service coordinators use developmental disabilities:

Developed/implemented individualized treatment plans for adults with developmental disabilities.
Coordinate services such as Occupational Therapy, Speech Therapy, Physical Therapy, and Developmental Intervention for children with Developmental Disabilities.

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What skills help Service Coordinators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on Service Coordinator resumes?

Adam Greer

Career Services Specialist, Auburn University

Clearly, the distance/online working skills will stand out with our HDFS majors. Our students have a strong foundation in learning to work with people, and now they have a new way to work with people and remove barriers that might have previously prevented an in-person meeting.

What hard/technical skills are most important for Service Coordinators?

Michelle Kelley Shuler Ph.D.

Department Chair: Human Services, Austin Community College

a. Must have strong basic computer skills and knowledge of software such as excel spreadsheets, google docs, etc. Most, if not all, agencies use electronic health records and treatment planning, so it is necessary to be competent in this area.
b. A degree and additional certifications will assist you in seeking employment. It will also increase your level of competency and diversify the communities you serve. For example, at Austin Community College, we offer our students a chance to complete a certification in Mental Health First Aid Training. This increases their marketability and skill level.

What soft skills should all Service Coordinators possess?

Dr. Rashmi Chordiya Ph.D.

Assistant Professor, Seattle University

Empathy, cultural intelligence, emotional intelligence, self-awareness, ability to practice calm and loving-kindness with clients.

What Service Coordinator skills would you recommend for someone trying to advance their career?

Jordan Levy Ph.D.

Associate Professor of Anthropology, Pacific Lutheran University

Some students enter college having taken a "gap year" between high school and university. Any kind of volunteer or work experience that further develops their interpersonal communication skills is beneficial for the range of discussion and small group work that university-level classes require. Some students do service projects in other countries, which is great because they also gain international experiences that contribute to their overall formation as informed global citizens. These experiences can then tell what kinds of classes they take in university and can remain a source of inspiration for what careers they pursue.

What type of skills will young Service Coordinators need?

Donald Spears

National Organization for Human Services Board Secretary, Professor of Human Services, National Organization for Human Services

Human service professionals will be in demand in nearly all settings. Large cities, of course, will need services, but so will individuals in more rural communities. Future human service professionals will need to be adaptable, and able to work with an increasingly diverse population. Being bi-lingual (English and Spanish) will be a tremendous advantage. Even if students plan to work as generalists, coursework and mentorship in working with substance use disorders will be very helpful. Although one may not plan on specializing in addictions, it will be a contributing factor in multiple client scenarios. Helping a client to find housing and employment will not provide a long-lasting solution if there are underlying addiction issues. Earning a certificate in addictions, along with your degree(s), will make you more in demand and more effective in working with clients.

What technical skills for a Service Coordinator stand out to employers?

Dr. Abby Templer Rodrigues Ph.D.

Assistant Professor of Sociology, Missouri State University

Employers look for oral and written communication skills, the ability to work effectively in diverse teams, analytical and quantitative reasoning, and the ability to adapt to new technologies (Ciabattari et al. 2018). Employers specifically prefer college graduates who have experience applying these skills through internships, service learning, senior projects or collaborative research, field projects, or study abroad (Ciabattari et al. 2018).

References

Ciabattari Teresa, Lowney Kathleen S., Monson Renee A., Senter Mary Scheuer, and Chin
Jeffrey. 2018. "Linking Sociology Majors to Labor Market Success." Teaching Sociology 46 (3): 191-207.
Handwerker, Elizabeth Weber, Peter B. Meyer, and Joseph Piacentini. 2020. "Employment
Recovery in the Wake of the COVID-19 Pandemic." Monthly Labor Review, December, 1-24.
Langin, Katie. 2020. "U.S. faculty job market tanks." Science 370(6514): 272-273.

Do you want to know more?

List of service coordinator skills to add to your resume

The most important skills for a service coordinator resume and required skills for a service coordinator to have include:

Customer Service
Social Work
Patients
Social Services
Service Coordination
Data Entry
Community Resources
Service Delivery
Medicaid
Crisis Intervention
Payroll
Support Services
Mental Health
PowerPoint
Developmental Disabilities
Community Agencies

HR
Mental Illness
Community Services
Background Checks
Office Equipment
Service Calls
Schedule Appointments
HIPAA
HVAC
Substance Abuse
Early Intervention
Inventory Control
State Regulations
Senior Care
Service Orders
Computer System

IFSP
Customer Inquiries
Outbound Calls
HUD
Developmental Delays
ISP
Customer Complaints
Service Appointments
Family Service Plan
Inbound Calls
Customer Issues
Community Organizations
Hippa
Travel Arrangements
Medical Appointments

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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