Customer Service - Work from Home $45 per hour
Remote Team Trainer Job
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project.
No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company.
In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work.
The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
Additional information:
Salary: 45
Frequency: Per hour
Remote Job: Fully in-person
Employment type: Full-time
AI Trainer - Mathematics
Remote Team Trainer Job
We are looking for a mathematician with an advanced degree to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model. In this role you will need to hold an expert level of mathematical reasoning- a completed or in progress Masters/PhD is preferred but not required. Other related fields include, but are not limited to: Applied Math and/or Computer Science.
Benefits:
* This is a full-time or part-time REMOTE position
* You'll be able to choose which projects you want to work on
* You can work on your own schedule
* Projects are paid hourly starting at $40+ per hour, with bonuses on high-quality and high-volume work
Responsibilities:
* Give AI chatbots diverse and complex mathematics problems and evaluate their outputs
* Evaluate the quality produced by AI models for correctness and performance
Qualifications:
* Fluency in English (native or bilingual level)
* Detail-oriented
* Proficient in arithmetic, algebra, geometry, calculus, probability, statistics, and inductive/ deductive reasoning
* A current, in progress, or completed Masters and/or PhD is preferred but not required
Note: Payment is made via PayPal. We will never ask for any money from you.
#INDUSMA
Job Types: Full-time, Part-time
Pay: From $40.00 per hour
Expected hours: 1 - 40 per week
Location:
* Huntsville, AL (Required)
Work Location: Remote
Trainer - Natural Products
Remote Team Trainer Job
Are you passionate about plant-based living and eager to inspire others? If so, we have an exciting opportunity for you! ** Trainer **Type:** Franchise Opportunity **About Us:** We are a forward-thinking organization dedicated to promoting the benefits of plant-based natural products. Our mission is to empower individuals to embrace healthier lifestyles while building thriving businesses.
**Key Responsibilities:**
- Deliver engaging virtual presentations on plant-based natural products and their benefits.
- Educate and inspire audiences about the advantages of a plant-based lifestyle.
- Provide guidance and mentorship on business development strategies.
- Support franchisees in achieving their goals with minimal investment.
**Qualifications:**
- Willing to training and make presentations.
- Excellent communication and interpersonal skills.
- Passion for empowering others and fostering growth.
**Why Join Us?**
- Be part of a growing movement promoting health and sustainability.
- Minimal investment required to start your franchise journey.
- Flexible, remote work environment.
- Opportunity to make a meaningful impact while building your own business.
Join us in making a difference one presentation at a time!
Customer Service Training Specialist
Remote Team Trainer Job
OUR STORY
Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.
OUR VALUES
Customer First.
Customer satisfaction is our highest priority.
High Quality.
True quality is a combination of premium materials and high production standards that everyone can feel good about.
Essential design.
We don't chase trends, and we don't sell everything. We're expert curators that find the very best and bring it to you at the lowest prices.
Always a better deal.
Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.
Environmentally and Socially conscious.
We're committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.
OUR TEAM AND SUCCESS
Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You'll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.
Quince is seeking a high energy, customer first oriented Training Instructor to support our Customer Care New Hire On-Boarding, Training, and on-going development of our team. We are looking for a Learning and Development specialist that has a background in customer service and customer retention. The ideal candidate will be able to demonstrate a track record of continuous improvements in their previous roles through utilizing data, multiple adult learning modalities, and continuous team member development.
Key Job Responsibilities:
Coordinate New Hire on-boarding documentation and candidate on boarding experience
Support New Hire Training through leading learning session utilizing a variety of modalities
Quality audit and knowledge check program weekly to all team members to identify knowledge gaps and development needs
Track, measure 2025 new hire performance, attrition, and knowledge gaps to continuously improve training material and program
Implement new modalities that improve customer experience measured by the decrease in agent driven DSATs and increased customer retention
Schedule and deliver all on-going team continuous education sessions
Support the Customer Care organization on the creation and improvement of Training materials, where needed
Actively seek on-going skill development opportunities
Become a Gladly conversation and Customer Care workflow SOP expert
Ability to solve problems: react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve
Be a leader in demonstrating our Quince Values and Operating Principles, prioritizing the Customer First mentality
Basic Qualifications:
Bachelor's Degree
3+ years of experience in Training/Learning development
Experience delivering training/information to peers, hourly team members, and senior management, both individually and in groups
Proficiency in computer usage
Willingness to work different shifts as needed
Balance and prioritize multiple tasks
Ability to solve problems: react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve
Preferred Experience:
Understand contact center processes and flow
Certification or greater in Instructional design and adult learning
Prior experience in contact center management or leadership
Evidence of ability to prioritize, manage, and complete projects with tight deadlines
Experience delivering messages related to performance
Ability to give and receive feedback effectively
Ability to adapt to a fast-paced environments with changing circumstances, direction and strategy
Desire to thrive in a dynamic, growing environment
Previous Kaizen/Continuous Improvement experience
We rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. Bonus eligibility varies by role and is determined based on the position's impact and contribution to our strategic goals.
Pay Range$60,000—$65,000 USDQuince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom-never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
Customer Service Remote Work (California Residents Only)
Remote Team Trainer Job
We are seeking applicants with exceptional customer service skills, those with the eagerness to learn, and willingness to work as a team in order to better service the different Union members we work with.
As a Benefits Administrator you will be in charge of making appointments and following up with the Union members who have requested information on the benefits provided to them. In the past year we have restructured the daily work day and now have the option to work in office or remotely.
Requirements:
Must have great attention to detail.
Must be a team player.
Previous customer service and sales experience is a plus.
Must have strong communication skills.
Must be personable and comfortable interacting with customers daily.
Desire to participate in professional development and take on new responsibilities
Self-motivated and comfortable working both independently and as part of a team
Customer service or customer relationship experience
Benefits:
Health insurance reimbursement for all staff (upon qualification)
Life insurance at no cost
Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan)
UNION BENEFITS - Our staff also belong to a union which includes benefits
Free college classes for all members
Student Debt Reduction Program
Scholarship access for members and their children
Union provides life insurance (in addition to our company) for all members
Roadside assistance for all members
Identity Theft Protection for all members
Customer Service TXU
Remote Team Trainer Job
Smoothstar Tech is hiring qualified canindates for work from home customer service position with TXU Energy. Agents will.serve customers by providing product and service information; resolving product and service problems.
Review, analyze and respond to customer billing inquiries.
Resolve customer issues or questions
Processing payment deferrals.
Attempt to save customers who may be moving, unhappy with the plan or current rate
Quickly identify customer needs in first few minutes of the call to offer the appropriate plan
Accurately enroll the customer in the correct plan
Customer Service Representative Job Qualifications:
1 year of customer: call center, retail or helpdesk.
Strive to resolve the customer issues on the first call
Demonstrate knowledge of TXU Energy processes and policies .
Build trust and rapport with the TXU Customer through clear, respectful interaction
Always strive to ensure that overall customer satisfaction remains high, while resolving issues
Understand “client call flow” and Texas Utility regulation
Ensure no Public Utilities Commission Complaints are filed
Ensuring that no TXU customer has a Lights Turned Out In Error (LOIE) situation
Customer Service Position (Remote)
Remote Team Trainer Job
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.
Customer Service Job Duties and Responsibilities
Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
Ability to learn and follow all customer service procedures and policies
Strive to meet and go above personal and team target goals
Record, organize and file customer interactions and account changes
Able to up-sell if needed
Able to schedule call back and appoints to resolve customer needs
Customer Service Job Requirements and Qualifications
Previous experience in customer support, client services, sales, or a related field
Excellent at communicating over the phone and other communication platforms
Basic computer skills and experience
Able to multitask
Excellent time management and prioritization skills
Ability to listen actively, relay information, and answer questions and/or concerns.
Customer-focused for positive customer experience and resolution
Benefits
Health Insurance (dental and vision included)
Excellent retirement plan
Tremendous upward mobility into other positions and management
Flexible hours
Remote Position(s) available (work from home)
Contract Customer Service Job Available: 19 Per Hour
Remote Team Trainer Job
Remote Customer Service Agent - Start at $19/hr, No Degree Required Do you have a talent for communication and a passion for helping others? We're seeking dynamic individuals to become Remote Customer Service Agents. This role involves supporting our clients from your home, ensuring that every interaction is positive and professional.
Responsibilities:
Answer customer inquiries and resolve issues with attentiveness and empathy.
Provide reliable and effective solutions to enhance customer satisfaction.
Maintain clear and professional communication across all channels.
Exhibit a consistently constructive and upbeat demeanor.
What We're Looking For:
A dedication to exceptional customer service.
Strong verbal and written communication skills.
The ability to efficiently manage time and prioritize tasks.
Familiarity with digital tools and common software platforms.
What You'll Get:
The freedom to work remotely, providing flexibility in your work environment.
The opportunity to design your work schedule to fit your life.
Competitive compensation starting at $19 per hour.
Career advancement opportunities and professional development in a supportive environment.
Apply Today and Join Our Team!
Additional Information:
No specific educational background or previous experience required. A quiet, distraction-free workspace and a reliable internet connection are necessary. All candidates will undergo a background check. We are an equal opportunity employer, committed to fostering diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#ZR
Trainer Structural Maintenance (Level 3)
Remote Team Trainer Job
Description:We are Lockheed Martin At Lockheed Martin, we are driven by purpose and innovation, solving complex challenges while shaping the future of aerospace. As a Trainer for Structural Maintenance, you will play a critical role in developing the next generation of mechanics for the C-130 production line. Through hands-on guidance and mentorship, you'll ensure the delivery of quality workmanship and enhance team member proficiency.
WHAT YOU WILL BE DOING
* Train and mentor mechanics, focusing on proper hole drilling, fastener, and plumbing installation techniques.
* Develop the knowledge, skills, and assessment (KSA) of mechanics, particularly those with 0-2 years of experience.
* Provide constructive feedback to mechanics and support their skill development.
* Report progress and conditions to supervisors, including factors affecting quantity and quality standards.
* Follow all environmental, health, and safety regulations to maintain a safe work environment.
WHAT'S IN IT FOR YOU
* Impactful Role: Help shape the skills and careers of mechanics working on the world-renowned C-130.
* Collaborative Environment: Work alongside a highly skilled team committed to excellence and quality.
* Professional Growth: Enhance your leadership and training skills in a hands-on, dynamic setting.
* Comprehensive Benefits: Enjoy competitive pay, flexible schedules, and a robust benefits package.
Learn more about Lockheed Martin's comprehensive benefits package here.
Who You Are
* A skilled mentor with experience in structural maintenance and a passion for teaching.
* Familiar with C-130 production processes and the Marietta Process Specification (MPS).
* Adept at reading blueprints and specifications, using precision measuring instruments, and ensuring quality standards.
* Experienced in using Lockheed Martin systems such as SFM, QADS, DIMS, and EDW parts warehouse.
* A strong communicator with excellent verbal and written skills, comfortable facilitating training in both classroom and shop environments.
* Committed to safety, quality, and continuous improvement in all aspects of work.
This position is in Marietta, GA Discover Marietta.
Basic Qualifications:
* Experience in training, leadership, or teaching roles.
* Prior experience working on the C-130 production line at Lockheed Martin in Marietta, GA.
* Strong knowledge of Marietta Process Specification (MPS) and inspection practices.
* Proficiency in reading and interpreting blueprints and using precision measuring instruments.
* Experience with SFM, QADS.
* Familiar with sheet metal fabrication
Desired Skills:
* Demonstrated coaching and leadership tendencies.
* Proficiency in Microsoft Office Suite.
* Skilled in demonstrating and facilitating training in both classroom and shop environments.
* Attention to detail and a strong commitment to quality.
* Ability to provide hands-on skill demonstrations for C-130 accessory and assembly installations.
* Experience reviewing work for consistency, correctness, and quality standards.
* Strong verbal and written communication skills
* Continuous mental and visual attention required to provide training and skill demonstrations for the installation, assembly and/or fabrication of C-130 accessories and assemblies. Check work of employees for consistency, correctness and quality.
Experience with DIMS, and EDW parts warehouse systems.
Clearance Level: None
Other Important Information You Should Know
Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility.
Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Schedule for this Position: 4x10 hour day, 3 days off per week
Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.
With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.
If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.
Experience Level: Experienced Professional
Business Unit: AERONAUTICS COMPANY
Relocation Available: Possible
Career Area: Manufacturing
Type: Full-Time
Shift: First
Technical Trainer Senior-Naval Tactics & Team Training Support (NTTT)
Remote Team Trainer Job
Naval Tactics and Team Training Support (NTTTS) responsibilities:
Participate in training serials in the Synthetic Environment Advanced Combat Operator Trainer (SEACOT)/Synthetic Environment Advanced Warfare Operations and Leadership Facility (SEAWOLF) training simulators
Provide integral training support in one of the following roles for individual and collective training events:
Anti-Surface Warfare (ASW) Commander (Primary)
Above-Water Warfare (AWW) Commander
Underwater Warfare (UWW) Commander.
Support training in one of the above roles during Operational Team Training serials
Support the Royal Canadian Navy (RCN) by providing instructors with lesson plan integration support and scenario development, including the development of new games and scenarios
Provide classroom and trainer mentoring support, with a focus on Command Management System (CMS) operations, however, including tactical updates and ops room procedures
Recommend operational insertions that will make the SEACOT/SEAWOLF classrooms effective for their intended purpose
Provide support to Halifax-based NTTTS team as required to meet RCN training targets, this includes regular attendance to virtual meetings and travel to location when necessary
Liaise with Lockheed Martin Canada Inc. (Lockheed Martin)'s on-site Configuration Management (CM) and Data Management (DM) as required
Conduct tours and provide demonstrations of the SEACOT/SEAWOLF as tasked by Department of National Defence (DND)
Identify (with the aid of instructors) and report discrepancies between application contents and operational systems functionality
Liaise with West Coast functional Technical Training Manager as required to support planning, communication, development and delivery of training to the RCN
Be flexible to changing customer priorities which may require semi-regular work beyond core hours and/or overtime
Work with minimum supervision and following common company processes.
Equal Opportunity Statement
Lockheed Martin Canada is an equal opportunity employer that values diversity in the workplace. We are committed to excellence in serving all customers, including people with disabilities, and we encourage feedback on the provision of these services.
Degree or diploma from a recognized school or military/civilian technical training with 3-5 years of professional experience
Recent experience or demonstrated capacity to perform in the role of coordinating Operations (OPS) Room procedures, or the role of Officer in Tactical Command (OTC), and performing any one of the Warfare Commander roles (e.g. Operations Room Officer (ORO) coursing and/or significant Fleet/Sea Training experience)
Experience with Voice Communication (COMMS) and Naval tactics is necessary
Experience or demonstrated capacity to lead teams of Subject Matter Experts (SMEs) in complex problem solving, planning, scenario/training development activities
Detailed knowledge of Combat Management System 330 (CMS 330) and associated trainers
Solid working knowledge of Microsoft Office
Recent experience or demonstrated capacity to instruct in a classroom environment is an asset
Training and experience with course scheduling, authoring training materials, and applying these in the trainers is an asset
Strong analytical and communication skills.
French and/or Spanish language skill an asset.
About us
Lockheed Martin Canada is the Canadian-based arm of Lockheed Martin Corporation, a global security and aerospace company employing 98,000 people worldwide, including nearly 1,000 Canadians. By applying innovative approaches of our highly skilled and experienced Canadian workforce, we have been Canada's trusted defence and aerospace partner for over 75 years. We operate major facilities in Ottawa, Montreal, Halifax, Calgary and Victoria and work on a wide range of major programs from advanced naval technology products and unmanned systems software to providing delivery and in-service support of the latest military aircraft to commercial engine repair and overhaul capabilities.
What we offer you
We walk our talk when it comes to work/life balance! Your physical, mental and financial wellbeing matters to us. On top of working in a highly supportive, friendly, respectful environment, this is what you can expect when you join our team as a Regular Full-Time employee:
Flexible, compressed work schedules, depending on business requirements, where you have the option of Fridays off, as well as the possibility to work remote part-time
Competitive compensation
Time to recharge with vacation, personal days, holidays, and parental leaves
Comprehensive Family Medical, Dental and Vision coverage available on your first day of employment, along with:
Virtual Health Care (24/7 access to medical professionals)
A Wellness Spending Account to aid in your wellness journey
Employee & Family Assistance Program (EFAP) which includes free face to face counselling sessions
Medical Travel Insurance
Onsite fitness facilities at our main office locations
A Registered Retirement Savings Plan that includes matching company contributions on your first day of employment, that also includes access to Financial Advisors providing investment advice and comprehensive financial planning
Employee discounts to save on goods, services and various recreational activities
Access to a robust spectrum of development resources to enhance your skills and/or advance your career including:
Free learning resources through a modern and engaging platform
Education Assistance Program
Reimbursement for a professional membership
Self-directed Mentoring
Pay Transparency
The annual base salary range for this position in British Colombia is shown below. Please note that the salary information is a general guideline only. Lockheed Martin Canada considers several factors when extending an offer.
Controlled Goods Program
Remote Training Associate
Remote Team Trainer Job
Remote Training Associate needs 1+ years experience
Remote Training Associate requires:
Proficient in Microsoft Excel, pivot tables and Tableau
Training experience
Provide analysis of training status for Quality Control department through use of Excel, Tableau and other internal training systems.
Identify training concerns and attend team meetings to provide updates and obtain information.
Escalate concerns about training.
Support ongoing projects involving training curriculum modification.
Collaborate with team members and other functional partners.
Entry Level Training Associate
Remote Team Trainer Job
The company offers its clients value and unbeatable customer service with complete transparency and integrity. That's what makes us so successful. We are currently seeking service-minded individuals with good communication skills to fill several sales and customer service representative positions in your area.
Daily activities include inbound and outbound calls, setting appointments, making presentations to union members requesting our benefits, basic computer skills, completing necessary paperwork, quality control, and leadership development.
What we offer
Weekly retainers and bonuses (average income of $55,000 in the first year)
Long-term career progression
Flexible work schedule
Remote work from home option
Residual income
Comprehensive health benefits
Hands-on 1-on-1 training
Annual all-expenses-paid office travel to exciting and exotic locations
Full benefits
Minimum Qualifications
Strong communication skills
Time management skills
Over 18 years of age
Must pass a background check
High school diploma (higher education preferred but not required).
Customer service and/or retail sales experience preferred but not required
In the interest of the welfare of the community, our company has adjusted its business operations. As such, all interviews will be conducted via video conference.
Racial Justice Training Lead - Training Department
Remote Team Trainer Job
Racial Justice Training Lead - Training Department - (2500044J) Description ********************ALL APPLICANTS MUST APPLY DIRECTLY THROUGH THE CPCS iCIMS WEBSITE. IF YOU APPLY THROUGH MASS CAREERS AND DO NOT COMPLETE THE CPCS iCIMS APPLICATION, YOU WILL NOT BE CONSIDERED FOR THIS POSITION. PLEASE USE THE FOLLOWING LINK TO APPLY (CUT AND PASTE INTO YOUR BROWSER IF THE EMBEDDED LINK DOES NOT WORK):
******************************************************************************************************** *******************
The Training Department of the Committee for Public Counsel Services, the public defender agency of Massachusetts, is seeking an experienced attorney for the role of Racial Justice Training Lead. This position will develop and provide legal training focused on raising racial bias and other forms of discrimination in public defense cases across all CPCS practice areas.
The Training Department is located in Boston but the Racial Justice Training Lead may be seated in most CPCS office locations agreeable to the Training Department and selected candidate.
We fight for equal justice and human dignity by supporting our clients in achieving their legal and life goals. We zealously advocate for the rights of individuals and promote just public policy to protect the rights of all.
Our Values
Courage • Accountability • Respect • Excellence
DIVERSITY AND INCLUSION MISSION STATEMENT
CPCS is committed to protecting the fundamental constitutional and human rights of our assigned clients through zealous advocacy, community-oriented defense, and the fullness of excellent legal representation. We are dedicated to building and maintaining strong professional relationships, while striving to accept, listen to and respect the diverse circumstances of each client, as we dedicate ourselves to meeting their individual needs. It is our CPCS mission to achieve these goals, and in furtherance thereof, we embrace and endorse diversity, equity and inclusion as our core values as we maintain a steadfast commitment to: (1) Ensure that CPCS management and staff members represent a broad range of human differences and experience; (2) Provide a work climate that is respectful and supports success; and (3) Promote the dignity and well-being of all staff members. CPCS leadership is responsible for ensuring equity, diversity, and inclusion. The ability to achieve these goals with any level of certainty is ultimately the responsibility of each member of the CPCS community.
AGENCY OVERVIEW
CPCS is the state agency in Massachusetts responsible for providing an attorney when the state or federal constitution or a state statute requires the appointment of an attorney for a person who cannot afford to retain one. The agency provides representation in criminal, delinquency, youthful offender, family regulation, guardianship, mental health, sexually dangerous person, and sex offender registry cases, as well as in appeals and post-conviction and post-judgment proceedings related to those matters.
The clients we represent are diverse across every context imaginable and bring many unique cultural dimensions to the matters we address. This reality creates a critical need for CPCS staff to be culturally competent and able to work well with people of different races, ethnicities, genders and/or sexual orientation identities, abilities, and limited English proficiency, among other protected characteristics.
DEPARTMENT OVERVIEW
The Training Department provides high quality training to all staff and private assigned counsel. The Training Department, led by the Training Chief, includes the Forensic Services Unit, as well as four practice area Training Units - Criminal Defense, Children and Family Law, Youth Advocacy, and Mental Health Litigation. The Training Department also leads multiple cross- practice area working groups chaired and staffed by Training Department personnel. In addition to providing substantive and skill-based training to attorneys, the Training Department ensures all other professional staff members are provided appropriate training in their areas of expertise.
POSITION OVERVIEW
The Racial Justice Training Lead will work with the Training Chief and members of the Training Department to develop and provide legal training focused on raising racial bias and other forms of discrimination in public defense cases across all CPCS practice areas.
The Racial Justice Training Lead will create and execute a yearly training series targeted to all CPCS practitioners so they may better identify, analyze, and litigate the impact of race bias in their cases. Additionally, they will work as a support to all working groups within the Training Department to update and develop trainings through an anti-racist lens.
The Racial Justice Training Lead will report to the Training Chief. This is a Staff Counsel II Position.
RESPONSIBILITIES
Duties of the Racial Justice Training Lead include, but are not limited to:
Building and maintaining competence in each CPCS practice areas in order to assist in the development of anti-racist legal trainings and resources for respective practice area;
Working with practice area training teams to develop trainings targeted at exposing and combating racism and other biases through/with litigation;
Organizing and hosting an Agency-wide, recurring race and bias in public defense training series;
Writing and editing related training materials;
Curating, developing, and maintaining CPCS Anti-Racist Lawyering resources;
Serving as a resource for related special projects; and
Other duties as assigned.
Qualifications MINIMUM ENTRANCE REQUIREMENTS
Must be eligible to practice law in this jurisdiction as a member of the Massachusetts bar in good standing, or as an attorney in another jurisdiction who is eligible to engage in limited Massachusetts practice under Supreme Judicial Court Rule 3:04;
Must have a minimum of five years full-time experience representing indigent persons as a public defender practicing in the mental health, criminal defense, children and family law, or the SDP/SORB practice areas;
Access to an automobile in order to travel to courts, clients, and other locations not easily accessible by public transportation; and,
Access to a personal computer with home internet access sufficient to work remotely.
QUALIFICATIONS/SKILLS
The successful candidate will have experience in some or all the areas listed below:
Significant experience in litigation as a public defender in one or more practice areas;
Experience raising matters of race within a litigation context
Expertise in cultural humility and anti-racism in a public defense context;
Experience as a presenter or coach at training programs or at in-house office training sessions, preferably in the area of race and bias in public defense;
Ability and willingness to train interested staff members to become trainers;
Excellent writing and oral presentation skills;
Exceptional organizational ability;
Exceptional interpersonal skills;
Experience in curriculum development; and,
Technological proficiency in learning and knowledge management systems and distance learning.
Applicants should submit a resume, writing sample and a letter of interest, which includes information about your experience in the aforementioned areas.
EEO Statement
The Committee for Public Counsel Services (CPCS) is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation as required by Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act of 1990, and other applicable federal and state statutes and organizational policies. Applicants who have questions about equal employment opportunity or who need reasonable accommodations can contact the Chief Human Resources Officer, Sandra DeBow-Huang, at ************************
********************ALL APPLICANTS MUST APPLY DIRECTLY THROUGH THE CPCS iCIMS WEBSITE. IF YOU APPLY THROUGH MASS CAREERS AND DO NOT COMPLETE THE CPCS iCIMS APPLICATION, YOU WILL NOT BE CONSIDERED FOR THIS POSITION. PLEASE USE THE FOLLOWING LINK TO APPLY (CUT AND PASTE INTO YOUR BROWSER IF THE EMBEDDED LINK DOES NOT WORK):
******************************************************************************************************** ******************* Official Title: Staff Counsel II - CPCPrimary Location: United States-Massachusetts-Boston-75 Federal StreetJob: Legal ServicesAgency: Committee for Pub Counsel SrvcSchedule: Full-time Shift: DayJob Posting: Apr 25, 2025, 10:00:09 PMNumber of Openings: 1Salary: 97,381.00 - 138,852.00 YearlyIf you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Sandra DeBow-Huang - **********Potentially Eligible for a Hybrid Work Schedule: YesGuidesApply for a Job
Apply for a Job for JAWS Users
Create a Profile
Create a Profile for JAWS Users
System Requirements
Racial Justice Training Lead - Training Department
Remote Team Trainer Job
ALL APPLICANTS MUST APPLY DIRECTLY THROUGH THE CPCS iCIMS WEBSITE. IF YOU APPLY THROUGH MASS CAREERS AND DO NOT COMPLETE THE CPCS iCIMS APPLICATION, YOU WILL NOT BE CONSIDERED FOR THIS POSITION. PLEASE USE THE FOLLOWING LINK TO APPLY (CUT AND PASTE INTO YOUR BROWSER IF THE EMBEDDED LINK DOES NOT WORK):
******************************************************************************************************** *
The Training Department of the Committee for Public Counsel Services, the public defender agency of Massachusetts, is seeking an experienced attorney for the role of Racial Justice Training Lead. This position will develop and provide legal training focused on raising racial bias and other forms of discrimination in public defense cases across all CPCS practice areas.
The Training Department is located in Boston but the Racial Justice Training Lead may be seated in most CPCS office locations agreeable to the Training Department and selected candidate.
We fight for equal justice and human dignity by supporting our clients in achieving their legal and life goals. We zealously advocate for the rights of individuals and promote just public policy to protect the rights of all.
Our Values
Courage • Accountability • Respect • Excellence
DIVERSITY AND INCLUSION MISSION STATEMENT
CPCS is committed to protecting the fundamental constitutional and human rights of our assigned clients through zealous advocacy, community-oriented defense, and the fullness of excellent legal representation. We are dedicated to building and maintaining strong professional relationships, while striving to accept, listen to and respect the diverse circumstances of each client, as we dedicate ourselves to meeting their individual needs. It is our CPCS mission to achieve these goals, and in furtherance thereof, we embrace and endorse diversity, equity and inclusion as our core values as we maintain a steadfast commitment to: (1) Ensure that CPCS management and staff members represent a broad range of human differences and experience; (2) Provide a work climate that is respectful and supports success; and (3) Promote the dignity and well-being of all staff members. CPCS leadership is responsible for ensuring equity, diversity, and inclusion. The ability to achieve these goals with any level of certainty is ultimately the responsibility of each member of the CPCS community.
AGENCY OVERVIEW
CPCS is the state agency in Massachusetts responsible for providing an attorney when the state or federal constitution or a state statute requires the appointment of an attorney for a person who cannot afford to retain one. The agency provides representation in criminal, delinquency, youthful offender, family regulation, guardianship, mental health, sexually dangerous person, and sex offender registry cases, as well as in appeals and post-conviction and post-judgment proceedings related to those matters.
The clients we represent are diverse across every context imaginable and bring many unique cultural dimensions to the matters we address. This reality creates a critical need for CPCS staff to be culturally competent and able to work well with people of different races, ethnicities, genders and/or sexual orientation identities, abilities, and limited English proficiency, among other protected characteristics.
DEPARTMENT OVERVIEW
The Training Department provides high quality training to all staff and private assigned counsel. The Training Department, led by the Training Chief, includes the Forensic Services Unit, as well as four practice area Training Units - Criminal Defense, Children and Family Law, Youth Advocacy, and Mental Health Litigation. The Training Department also leads multiple cross- practice area working groups chaired and staffed by Training Department personnel. In addition to providing substantive and skill-based training to attorneys, the Training Department ensures all other professional staff members are provided appropriate training in their areas of expertise.
POSITION OVERVIEW
The Racial Justice Training Lead will work with the Training Chief and members of the Training Department to develop and provide legal training focused on raising racial bias and other forms of discrimination in public defense cases across all CPCS practice areas.
The Racial Justice Training Lead will create and execute a yearly training series targeted to all CPCS practitioners so they may better identify, analyze, and litigate the impact of race bias in their cases. Additionally, they will work as a support to all working groups within the Training Department to update and develop trainings through an anti-racist lens.
The Racial Justice Training Lead will report to the Training Chief. This is a Staff Counsel II Position.
RESPONSIBILITIES
Duties of the Racial Justice Training Lead include, but are not limited to:
* Building and maintaining competence in each CPCS practice areas in order to assist in the development of anti-racist legal trainings and resources for respective practice area;
* Working with practice area training teams to develop trainings targeted at exposing and combating racism and other biases through/with litigation;
* Organizing and hosting an Agency-wide, recurring race and bias in public defense training series;
* Writing and editing related training materials;
* Curating, developing, and maintaining CPCS Anti-Racist Lawyering resources;
* Serving as a resource for related special projects; and
* Other duties as assigned.
MINIMUM ENTRANCE REQUIREMENTS
* Must be eligible to practice law in this jurisdiction as a member of the Massachusetts bar in good standing, or as an attorney in another jurisdiction who is eligible to engage in limited Massachusetts practice under Supreme Judicial Court Rule 3:04;
* Must have a minimum of five years full-time experience representing indigent persons as a public defender practicing in the mental health, criminal defense, children and family law, or the SDP/SORB practice areas;
* Access to an automobile in order to travel to courts, clients, and other locations not easily accessible by public transportation; and,
* Access to a personal computer with home internet access sufficient to work remotely.
QUALIFICATIONS/SKILLS
The successful candidate will have experience in some or all the areas listed below:
* Significant experience in litigation as a public defender in one or more practice areas;
* Experience raising matters of race within a litigation context
* Expertise in cultural humility and anti-racism in a public defense context;
* Experience as a presenter or coach at training programs or at in-house office training sessions, preferably in the area of race and bias in public defense;
* Ability and willingness to train interested staff members to become trainers;
* Excellent writing and oral presentation skills;
* Exceptional organizational ability;
* Exceptional interpersonal skills;
* Experience in curriculum development; and,
* Technological proficiency in learning and knowledge management systems and distance learning.
Applicants should submit a resume, writing sample and a letter of interest, which includes information about your experience in the aforementioned areas.
EEO Statement
The Committee for Public Counsel Services (CPCS) is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation as required by Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act of 1990, and other applicable federal and state statutes and organizational policies. Applicants who have questions about equal employment opportunity or who need reasonable accommodations can contact the Chief Human Resources Officer, Sandra DeBow-Huang, at ************************
ALL APPLICANTS MUST APPLY DIRECTLY THROUGH THE CPCS iCIMS WEBSITE. IF YOU APPLY THROUGH MASS CAREERS AND DO NOT COMPLETE THE CPCS iCIMS APPLICATION, YOU WILL NOT BE CONSIDERED FOR THIS POSITION. PLEASE USE THE FOLLOWING LINK TO APPLY (CUT AND PASTE INTO YOUR BROWSER IF THE EMBEDDED LINK DOES NOT WORK):
******************************************************************************************************** *
Lead Bulk Power System Trainer (Remote)
Remote Team Trainer Job
The California Independent System Operator (ISO) manages the flow of electricity across the high-voltage, long-distance power lines that make up 80 percent of California's power grid. We safeguard the economy and well-being of 30 million Californians by operating the grid reliably 24/7.
As the impartial grid operator, the California ISO opens access to the wholesale power market that is designed to diversify resources and lower prices. It also grants equal access to 25,865 circuit-miles of power lines and reduces barriers to diverse resources competing to bring power to customers.
The California ISO's function is often compared to that of air traffic controllers. It would be grossly unfair for air traffic controllers to represent one airline and profit from allowing that company's planes to go through before others. In the same way, the California ISO operates independently-managing the electron traffic on a power grid we do not own-making sure electricity is safely delivered to utilities and consumers on time and reliably.
The California ISO is committed to the health, safety, and work/life integration of its employees, and is proud to offer flexible work arrangements. This position is available in a hybrid or remote schedule.
Relocation assistance is available.
Job Description
Under the general direction of the director, using a Systematic Approach to Training (SAT), researches, designs, develops, evaluates, and delivers training material to support market and reliability training for operators including Reliability Coordinators, Balancing Authority Operators, ISO departments and other entities as required. Designs, develops, and delivers NERC continuous education training. Actively engages with customers to ensure training material is relevant to current business needs. Ensures the training programs compliance with all requirements in NERC and WECC standards. This position will be responsible for the design, development, delivery, and evolution of the ISO Training & Certification Program (ITCP).
What You Will Be Doing:
Leads, designs, develops and delivers bulk power system training programs. Utilizes knowledge of operating procedures, desktop guides and NERC and WECC standards pertaining to or affecting system operations and training requirements. Serves as liaison to other departments and entities.
Creates, maintains and updates training material with the primary focus on CAISO Operations and Power Systems foundational development. Ensures the material is accurate and meets the needs of the target audience. Delivers training and supports other subject matter experts (SMEs) in the delivery of training. Adheres to Systematic Approach to Training utilizing the ADDIE process. This position will be responsible for:
Leading the development of new programs and new training capability such as expanded CBT offerings, hands-on workshops and simulator training.
Developing and maintaining the training policy and training development methodology and establishing quality control measures for existing training.
Evaluating existing training materials and suggesting alternatives for delivery.
Leading and supporting the development and evolution of the ISO Training Center.
Actively monitors and maintains status of NERC Certification and ensures prompt and timely renewal. Complies with all training requirements in NERC and WECC Standards, mitigation plans, and/or as prescribed by management. Attends training deemed as mandatory by management to remain current with CAISO Operations procedures. Actively engages and participates in training sessions and learning opportunities.
Provides guidance, sets daily work assignment priorities for staff as needed. Identifies staffing needs and mentors, coaches and trains staff to optimize the team. Provides feedback to management regarding staff performance in support of the performance evaluation process. May participate in department hiring activities such as interviewing and providing feedback on candidates' technical qualifications.
May function as a Department Manager and is accountable to Manager for actions taken in Manager's absence. May be granted additional supervisory authority based on department needs and/or consistent with departmental succession planning.
Qualifications
Level of Education and Discipline:
A Bachelor's degree (BA, BS) or equivalent education, training or experience in Engineering, Computer Science, Economics, Education, or related field. Master's Degree preferred.
Amount of Experience:
Equivalent years of education and training, plus six (6) or more years related experience.
Certifications:
NERC Certification required.
NERC RC Certification strongly desired.
Certification in Instructor-Led Training, ADDIE, and SAT desired.
Training Certification in Instructional Design desired.
Type of Experience:
Bulk electric system operations experience required.
Experience in the development of new learning programs, training delivery, curriculum development and communications.
Project management experience preferred.
Experience with a Systematic Approach to Training and ADDIE process preferred.
Previous experience as a trainer desired, preferably within the energy industry.
Additional Skills and Abilities:
Ability to work with multiple business units across an organization to solicit, identify, and deliver relevant material.
Demonstrates fundamental management and leadership skills with the ability to work effectively in a team environment as a leader, facilitator and team member.
Ability to provide practical and feasible solutions to problems, keeping multiple conflicting considerations into account.
Excellent interpersonal, communication, and writing skills required.
Excellent analytical skills are required, including the ability to effectively communicate complex technical materials and concepts in a non-technical manner.
Must be able to handle a dynamic and changing work environment, and work independently.
Strong computer skills in Microsoft Office Suite.
Self-motivated, problem solving skills and the ability to influence others without direct authority.
Additional Information
The pay range for the Lead Bulk Power System Trainer is $139,650 - $232,750 annually.
All your information will be kept confidential according to EEO guidelines.
Leads. Training. No Cap. Ownership. Remote
Remote Team Trainer Job
**About Us:**
The Jackson Agency is driven by the belief that a rising tide raises all ships, and we are dedicated to going the extra mile for our agents. We are a thriving, supportive community of professionals committed to helping clients secure their futures with the right life insurance solutions. We value integrity, teamwork, and a strong desire to lead by example. We are seeking individuals who are not only motivated to succeed but are also passionate about guiding and inspiring others. ---
**Position Overview:**
We are looking for natural leaders with a passion for helping others to join our team as Remote Team Leaders. This role is perfect for individuals who may not have prior sales experience but have strong leadership qualities and a desire to grow within the insurance industry. As a Team Leader, you will be responsible for managing and supporting a team of agents, driving both personal and team success, and contributing to the positive culture of our agency. You'll receive comprehensive training to equip you with the knowledge and skills needed to succeed in both sales and leadership. ---
**Key Responsibilities:**
**Leadership & Mentoring:**
Lead a team of agents by providing guidance, support, and motivation, helping them achieve their sales goals.
**Training & Development:**
Participate in and deliver training sessions designed to build both your sales skills and leadership capabilities.
**Team Building:**
Foster a collaborative and supportive team environment where agents feel valued and empowered to succeed.
**Client Engagement:**
Learn how to effectively engage with clients, understanding their needs, and providing tailored life insurance solutions.
**Personal Development:**
Take advantage of ongoing training and development opportunities to grow both your sales expertise and leadership potential.
**Ethical Standards:**
Uphold the highest ethical standards in all client and team interactions, serving as a role model within the agency. ---
**What We're Looking For:**
**Leadership Potential:**
A natural ability to inspire, guide, and motivate others, even without previous formal leadership experience.
**Communication Skills:**
Strong verbal and written communication skills, with the ability to connect with both clients and team members.
**Passion for Helping Others:**
A genuine desire to make a positive impact on people's lives, both clients and fellow agents.
**Integrity & Ethics:**
A commitment to maintaining high moral standards and doing the right thing in every situation.
**
Training and Development Lead
Remote Team Trainer Job
Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.
The passionate people who make up Sidecar Health's team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common-the desire to fix a broken system and make it more personalized, affordable, and transparent.
If you want to use your talents to transform healthcare in the United States, come join us!
About the Role
As Sidecar Health continues to grow, we're seeking a Training and Development Lead to design and scale strategic learning initiatives for our Claims organization. This role is critical to building a strong operational foundation, accelerating employee development, and driving measurable improvements in quality and productivity.
What You'll Do
Design, develop, and scale strategic training programs aligned with Claims operational priorities
Lead end-to-end planning and execution of training projects, ensuring timely delivery and alignment with business needs
Evaluate training effectiveness through defined KPIs, continuously improving based on data and feedback
Identify skill gaps and enablement opportunities through close partnership with Claims leadership
Facilitate workshops and targeted upskilling sessions to drive operational excellence
Collaborate with cross-functional teams, including Knowledge Management and Instructional Design, to deliver cohesive training solutions
Stay current on L&D best practices to continuously innovate our approach
What You'll Bring
3+ years of experience in training, learning & development, or organizational enablement
Proven expertise in instructional design, adult learning principles, and curriculum development
Strong analytical skills to evaluate training impact and link programs to business outcomes
Excellent communication, facilitation, and stakeholder management skills across all levels
Ability to lead projects independently and thrive in a fast-paced, high-growth environment
Bachelor's degree in Education, Organizational Development, Business, or a related field (or equivalent experience)
What You'll Get
Competitive salary, bonus opportunity, and equity package
Comprehensive Medical, Dental, and Vision benefits
A 401k retirement plan
Paid vacation and company holidays
Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.
In taking a market-based approach to compensation, base pay may vary depending on location. Additionally, base pay may vary considerably depending on job-related skills and experience. The current expected salary range for this position is: $75,000 - $90,000.
Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Racial Justice Training Lead - Training Department
Remote Team Trainer Job
Racial Justice Training Lead - Training Department - (2500044J) Description ********************ALL APPLICANTS MUST APPLY DIRECTLY THROUGH THE CPCS iCIMS WEBSITE. IF YOU APPLY THROUGH MASS CAREERS AND DO NOT COMPLETE THE CPCS iCIMS APPLICATION, YOU WILL NOT BE CONSIDERED FOR THIS POSITION. PLEASE USE THE FOLLOWING LINK TO APPLY (CUT AND PASTE INTO YOUR BROWSER IF THE EMBEDDED LINK DOES NOT WORK):
******************************************************************************************************** *******************
The Training Department of the Committee for Public Counsel Services, the public defender agency of Massachusetts, is seeking an experienced attorney for the role of Racial Justice Training Lead. This position will develop and provide legal training focused on raising racial bias and other forms of discrimination in public defense cases across all CPCS practice areas.
The Training Department is located in Boston but the Racial Justice Training Lead may be seated in most CPCS office locations agreeable to the Training Department and selected candidate.
We fight for equal justice and human dignity by supporting our clients in achieving their legal and life goals. We zealously advocate for the rights of individuals and promote just public policy to protect the rights of all.
Our Values
Courage • Accountability • Respect • Excellence
DIVERSITY AND INCLUSION MISSION STATEMENT
CPCS is committed to protecting the fundamental constitutional and human rights of our assigned clients through zealous advocacy, community-oriented defense, and the fullness of excellent legal representation. We are dedicated to building and maintaining strong professional relationships, while striving to accept, listen to and respect the diverse circumstances of each client, as we dedicate ourselves to meeting their individual needs. It is our CPCS mission to achieve these goals, and in furtherance thereof, we embrace and endorse diversity, equity and inclusion as our core values as we maintain a steadfast commitment to: (1) Ensure that CPCS management and staff members represent a broad range of human differences and experience; (2) Provide a work climate that is respectful and supports success; and (3) Promote the dignity and well-being of all staff members. CPCS leadership is responsible for ensuring equity, diversity, and inclusion. The ability to achieve these goals with any level of certainty is ultimately the responsibility of each member of the CPCS community.
AGENCY OVERVIEW
CPCS is the state agency in Massachusetts responsible for providing an attorney when the state or federal constitution or a state statute requires the appointment of an attorney for a person who cannot afford to retain one. The agency provides representation in criminal, delinquency, youthful offender, family regulation, guardianship, mental health, sexually dangerous person, and sex offender registry cases, as well as in appeals and post-conviction and post-judgment proceedings related to those matters.
The clients we represent are diverse across every context imaginable and bring many unique cultural dimensions to the matters we address. This reality creates a critical need for CPCS staff to be culturally competent and able to work well with people of different races, ethnicities, genders and/or sexual orientation identities, abilities, and limited English proficiency, among other protected characteristics.
DEPARTMENT OVERVIEW
The Training Department provides high quality training to all staff and private assigned counsel. The Training Department, led by the Training Chief, includes the Forensic Services Unit, as well as four practice area Training Units - Criminal Defense, Children and Family Law, Youth Advocacy, and Mental Health Litigation. The Training Department also leads multiple cross- practice area working groups chaired and staffed by Training Department personnel. In addition to providing substantive and skill-based training to attorneys, the Training Department ensures all other professional staff members are provided appropriate training in their areas of expertise.
POSITION OVERVIEW
The Racial Justice Training Lead will work with the Training Chief and members of the Training Department to develop and provide legal training focused on raising racial bias and other forms of discrimination in public defense cases across all CPCS practice areas.
The Racial Justice Training Lead will create and execute a yearly training series targeted to all CPCS practitioners so they may better identify, analyze, and litigate the impact of race bias in their cases. Additionally, they will work as a support to all working groups within the Training Department to update and develop trainings through an anti-racist lens.
The Racial Justice Training Lead will report to the Training Chief. This is a Staff Counsel II Position.
RESPONSIBILITIES
Duties of the Racial Justice Training Lead include, but are not limited to:
Building and maintaining competence in each CPCS practice areas in order to assist in the development of anti-racist legal trainings and resources for respective practice area;
Working with practice area training teams to develop trainings targeted at exposing and combating racism and other biases through/with litigation;
Organizing and hosting an Agency-wide, recurring race and bias in public defense training series;
Writing and editing related training materials;
Curating, developing, and maintaining CPCS Anti-Racist Lawyering resources;
Serving as a resource for related special projects; and
Other duties as assigned.
Qualifications MINIMUM ENTRANCE REQUIREMENTS
Must be eligible to practice law in this jurisdiction as a member of the Massachusetts bar in good standing, or as an attorney in another jurisdiction who is eligible to engage in limited Massachusetts practice under Supreme Judicial Court Rule 3:04;
Must have a minimum of five years full-time experience representing indigent persons as a public defender practicing in the mental health, criminal defense, children and family law, or the SDP/SORB practice areas;
Access to an automobile in order to travel to courts, clients, and other locations not easily accessible by public transportation; and,
Access to a personal computer with home internet access sufficient to work remotely.
QUALIFICATIONS/SKILLS
The successful candidate will have experience in some or all the areas listed below:
Significant experience in litigation as a public defender in one or more practice areas;
Experience raising matters of race within a litigation context
Expertise in cultural humility and anti-racism in a public defense context;
Experience as a presenter or coach at training programs or at in-house office training sessions, preferably in the area of race and bias in public defense;
Ability and willingness to train interested staff members to become trainers;
Excellent writing and oral presentation skills;
Exceptional organizational ability;
Exceptional interpersonal skills;
Experience in curriculum development; and,
Technological proficiency in learning and knowledge management systems and distance learning.
Applicants should submit a resume, writing sample and a letter of interest, which includes information about your experience in the aforementioned areas.
EEO Statement
The Committee for Public Counsel Services (CPCS) is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation as required by Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act of 1990, and other applicable federal and state statutes and organizational policies. Applicants who have questions about equal employment opportunity or who need reasonable accommodations can contact the Chief Human Resources Officer, Sandra DeBow-Huang, at ************************
********************ALL APPLICANTS MUST APPLY DIRECTLY THROUGH THE CPCS iCIMS WEBSITE. IF YOU APPLY THROUGH MASS CAREERS AND DO NOT COMPLETE THE CPCS iCIMS APPLICATION, YOU WILL NOT BE CONSIDERED FOR THIS POSITION. PLEASE USE THE FOLLOWING LINK TO APPLY (CUT AND PASTE INTO YOUR BROWSER IF THE EMBEDDED LINK DOES NOT WORK):
******************************************************************************************************** ******************* Official Title: Staff Counsel II - CPCPrimary Location: United States-Massachusetts-Boston-75 Federal StreetJob: Legal ServicesAgency: Committee for Pub Counsel SrvcSchedule: Full-time Shift: DayJob Posting: Apr 25, 2025, 10:00:09 PMNumber of Openings: 1Salary: 97,381.00 - 138,852.00 YearlyIf you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Sandra DeBow-Huang - **********Potentially Eligible for a Hybrid Work Schedule: YesGuidesApply for a Job
Apply for a Job for JAWS Users
Create a Profile
Create a Profile for JAWS Users
System Requirements
Senior ECC Training and Engagement Associate
Remote Team Trainer Job
In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.
At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We're in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of trust and safety, pioneering, urgency, and purpose over pride, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. If that sounds like an exciting opportunity, we want to hear from you!
RapidSOS is an intelligent safety company that harnesses artificial and human intelligence to fuse life-saving data from 540M+ connected devices, apps, and sensors from 200+ global technology companies to over 21,000 public safety agencies in six countries. Whether there's an unsafe moment or an emergency, RapidSOS Ready devices, vehicles, homes, or buildings deliver essential data to the right place when it matters most. Learn more at *****************
What this role is about:
RapidSOS is seeking a passionate, knowledgeable, and experienced Trainer to join our high-impact Emergency Communication Center (ECC) Training Team. This role is ideal for a public safety professional who thrives on delivering engaging, in-person instruction and shaping how ECCs leverage RapidSOS UNITE's life-saving technology.
You will serve as a key enabler of ECC success through educational outreach, training delivery, and technology adoption, primarily focused on RapidSOS UNITE premium modules. Your work will include traveling to ECCs across either the Eastern or Western U.S. (depending on your home base) and presenting at state and regional public safety conferences.
What you'll do:
Develop and deliver high-quality, in-person training to Tier 1 and Tier 2 ECCs, focusing on RapidSOS UNITE premium modules, utilizing dynamic scenario-based learning experiences and sandbox-like environments to enhance understanding and muscle memory.
Evaluate the success of training implementation by assessing achievement of learning objectives, measuring knowledge transfer, and identifying future learning needs to continuously improve training solutions.
Represent RapidSOS at state, regional, and national public safety conferences through presentations and interactive workshops.
Collaborate with the Implementation Team to coordinate training alongside enablement and hardware installation efforts.
Partner with ECC Engagement Managers to assess ECC needs and customize training for maximum impact.
Develop and deliver internal training sessions for RapidSOS field teams (EEMs/Sales) via on-demand LMS and internal meetings to ensure alignment on product functionality and field messaging.
Support Sales, Implementation, and the EEM Team during contracting, implementation, and go-live events by providing on-site expertise and reinforcement.
Maintain deep subject matter expertise in RapidSOS solutions and evolving public safety workflows.
Provide actionable feedback to the Training Director and Training Manager to enhance course content and delivery methods.
Serve as a regional RapidSOS training ambassador, offering prompt, responsive education and enablement to ECC partners.
Actively participate in the RapidSOS Community as the Training Ambassador to promote training objectives and to provide expertise when questions arise in geo-hubs and general forum conversations.
Access and analyze training engagement data through the LMS to evaluate ECC participation and support ECC administrators in managing and improving training outcomes.
Perform other related duties as assigned or requested.
What we're looking for in our ideal candidate:
Minimum 5 years of recent experience in a U.S. public safety ECC (within the past 5 years).
Supervisory or command-level responsibilities in a public safety communications center.
Strong public speaking skills and comfort presenting to both small and large audiences.
Ability to travel up to 50% of the time within your assigned U.S. region (East or West).
Working knowledge of 911 technologies, workflows, and industry challenges.
Strong organizational and project management skills, including managing training schedules, documentation, and cross-functional quarterbacking.
Self-motivated with the ability to work independently and govern workflows to completion.
Nice to Have (but not required) :
Emergency Number Professional (ENP) or RPL certification.
Experience with instructional design and adult learning principles.
Familiarity with LMS platforms such as Skilljar or similar.
Prior experience training on or implementing emerging public safety technology.
What we offer:
The chance to work with a passionate team on solving one of the largest challenges globally
Competitive salary and benefits and equity participation
A dynamic, flexible and fun start-up work environment with a highly talented team
If you're curious to learn more about RapidSOS, you can check out **************************
Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $75,000 - $90,000. This role will also be eligible to receive equity options.
If you are based in California, we encourage you to read this important information for California residents linked here: ****************************************
Remote roles / On-Site roles / Hybrid roles
#LI-Remote / #LI-Onsite / #LI-Hybrid
RapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
Interested in the role but you don't meet 100% of the requirements? We'd love to hear from you! We encourage you to apply; we'd be excited to see if your unique skill set and experience could be a match.
Lead Trainer
Remote Team Trainer Job
Job Details SGCH New Day Resiliency Center - Raymondville, TX Full Time 4 Year Degree Day TrainingDescription
Sunny Glen Children's Home Job Description
Department: Training
Job Title: Lead Trainer
Supervisor: Staff Development Coordinator
FLSA Status: Exempt
Prepared By: Human Resources Department
Summary
The Lead Trainer at Sunny Glen Children's Home will be responsible for organizing the training department in partnership with the Staff Development Coordinator. The Lead Trainer is responsible for providing an overview of the training department and ensuring that all staff have the necessary certifications and continued training to meet the needs of the Sunny Glen Children's Home. The Lead Trainer will promote the mission and vision of the Program and of Sunny Glen Children's Home. The Lead Trainer is to promote a positive training environment where employees have the opportunity to enhance their professional growth.
Essential Duties and Responsibilities
Lead Trainer will create and develop training courses as required by State Licensing Standards
and ORR requirements.
Lead Trainer will ensure effective communication and leadership in the execution and direction of required training for all Sunny Glen Children's Home staff.
Ensure the ordering, purchasing, and inventory of training materials.
Ensure training materials and locations are organized and prepared prior to all Sunny Glen Children's Home training.
Develop an annual training calendar and distribute it to all Sunny Glen Children's Home staff upon approval by the Program Director or designer.
Enroll new employees into Paycom's web-based training in order to track and record the completion of required training for all Sunny Glen Children's Home staff.
Ensure all employees are in compliance with Sunny Glen Children's Home, state and federal training requirements.
Meet with employees requiring additional training and coaching services.
Utilize methods to enhance professional skills in preparation for training.
Create a safe and inclusive learning environment of respect and rapport to ensure a positive learning experience for all Sunny Glen Children's Home staff.
Attending all organizational required trainings.
Create, identify, and attend workshops that will enhance professional skills in the area of education, direct supervision, vocational, OSHA, HIPPA, and other topics deemed appropriate by the Program Director and the Staff Development Coordinator.
Attend and become a certified instructor for First Aid/CPR and Handle with Care (HWC) which
Promotes effective Behavioral Intervention (EBI).
Attend all departmental and program meetings to ensure that up-to-date information is received and/or information on policy changes or practices are adhered to.
Assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
Travel as needed for training, conferences or to transport youth to destinations within the U.S.
Able to react to change productively and handle other essential tasks as assigned.
Other duties may be assigned.
Competencies - To perform the job successfully, an individual should demonstrate the following competencies:
Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Job Knowledge - Competent in required job skills and knowledge; exhibits an ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how a job relates to others; uses resources effectively.
Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
Problem-Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes con